Contact me now for  your one day etiquette training. Individuals and companies welcome. 

The training will cover: 

Making Introductions

Digital Etiquette 

Dining Etiquette

Dress Codes 


Improve Communication 

All courses CPD accredited 

A leading national newspaper (Thisday) reported:

"The globally renowned Ellen Russell comes to Lagos......The participants called it the best training they had ever had."


  Digital Communication


English School of Business and Social Etiquette has built an excellent reputation for delivering corporate training and etiquette courses worldwide. Courses are certified for CPD and recognised internationally.

Join me for the module and improve your digital communication skills

The Mobile Telephone 
Sending a text message  
Receiving a text message 
Mobile telephone etiquette and manners ​
​Confidential texts on the mobile

Answerphone Machines 

Your answerphone message  
Leaving a message   ​
Your answerphone message

Cyber Civility and Social Networking: 
Understanding what cyber bullying is
Practice the prevention of cyber bullying 

​​Social networking and the work environment 

Practice being a good cyber - citizen

Have you ever thought about how you send an e-mail or answer the telephone? This may sound like a rediculous question, yet most people do not know the correct format for doing this. In business using the wrong format for an e-mail or answering a telephone can leave the receiver of the message questioning your credentials.   The e-mail or telephone call you make may be the first contact you have with the person on the other end, make sure you leave a good impression.   

The inappropriate use of Digital Communication has been the cause of a number of deaths and suicides as a result of misuse. It is essential that we foster a conscientious environment similar to what we would expect from a civilised, polite society.  

  E-Mail Etiquette 
  Group e-mail
  “Reply to all” 
  International business by e-mail 
  Sending attachments ​
  Signing off the e-mail 
  Understanding phishing ​
  Protecting your e-mail account

What not to do in business e-mail  ..Reponding to an e-mail

  Phone Etiquette: Landlines 
  Speaking on the telephone 
  Telephone etiquette and manners 
  Making telephone calls 
  Receiving telephone calls 
  Putting the caller on hold 
  Taking messages 
  Transferring a call 
  Returning calls 
  Ending calls 
  Answering someone else’s telephone 
  Confidentiality on the telephone