Contact me now for  your one day etiquette training. Individuals and companies welcome. 

The training will cover: 

Making Introductions

Digital Etiquette 

Dining Etiquette

Dress Codes 

Deportment 

Improve Communication 

All courses CPD accredited 



A leading national newspaper (Thisday) reported:

"The globally renowned Ellen Russell comes to Lagos......The participants called it the best training they had ever had."


".."

   Deal with it




The English School of Business and Social Etiquette has built an excellent reputation for delivering corporate training and etiquette courses worldwide. Courses are certified for CPD and recognised internationally. 



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Managing conflict 
Straight forward communication 
Prevent manipulation 
Achieve mutual goals 
Working collaboratively  
Setting appropriate boundaries 
Examples of ways boundaries can be crossed. 
Dealing with inappropriate boundaries 
Ways to set clear boundaries  
Recognising stressful situations 
Signs of stress 
The thoughts 
The behaviour 
​The physical symptoms



​Acceptable behaviour with work colleagues
 
​Unacceptable Behaviour  
Raising awareness of bullying in the work environment 
Workplace bullying Examples of bullying 
Managing Conflict 
Time Management  
Understanding Power Dynamics 
Dealing with Power dynamics 
Recognise your own power 
​Useful ways to deal with difficult situations. 
Pick your battles wisely  
Appropriate Emotions at work 
Negative emotions, such as guilt, anger, stress, 
Positive emotions such as happiness and enthusiasm 
Suppression of emotions 
Effective ways to manage your emotions 




This module will help you to "deal with it. " Most of us know that feeling when we can't stop thinking about something which has upset us through the day. If we fail to deal with situations they cause us distress. This module will improve your ability to deal with difficult situations.  This course explains more in-depth relationship dynamics and how power is used in relationships. It is a fact that if the workplace is more harmonious it will improve morale, productivity and efficiency while also reducing time off for sick leave. It will also help you to improve your relationships and be a lot more confident in your knowledge of what is appropriate behaviour in the workplace.